South Stores Support — Q3
Operational resources and assistance for stores in the South region this quarter. Standardized procedures for restocking, activation, and incidents.
43
Active stores
98%
In-store activation rate
+12K
Top-ups Q3
Key procedures — Recharge and activation
In-store quick top-up
- Verify the customer's document and number.
- Select plan at the POS and confirm the amount.
- Provide the receipt and activate in the system.
SIM / eSIM activation
- Check device compatibility.
- Register the ICCID or send a QR for eSIM.
- Run a line test before delivery.
Q3 Report — Sur Stores KPIs
| Stores | Top-ups | Activations | Incidents | Satisfaction |
|---|---|---|---|---|
| Porto Center | 4,120 | 980 | 12 | 98% |
| Porto Sul | 3,540 | 760 | 9 | 97% |
| Porto Sul II | 4,360 | 1,120 | 7 | 99% |
Frequently Asked Questions (FAQ)
Use the internal ticketing system or contact the regional line:+55 11 98374-2056. Attach photos and brief description.
Verify model compatibility, iOS/Android version, and signal. If it persists, escalate to technical support with activation logs.
Refunds are only allowed in specific cases; contact regional finance and obtain prior authorization.
Operational support and escalation
For urgent escalation, use official channels. Our regional team handles operational priorities from Monday to Friday.
- + (55) 374-20-56
- soporte@portomovile.com
- Hours: Mon–Fri 08:30–18:00
