Legal notice & LGPD compliance (Brazil)

SIMplifica complies with the LGPD (Lei Geral de Proteção de Dados - Lei nº 13.709/2018). Here we explain how we handle your data, the rights you can exercise and how to submit formal requests.

  • Legal basis: contract performance, consent, and regulatory compliance.
  • Security: proportionate technical and organizational measures.
  • Territorial scope: SIMplifica operations in Brazil.
Privacy policy Contact
Legal documentation
Data Protection Officer
Data controller

SIMplifica Brazil — DPO: dpo@portomovile.com

Principles and purposes of data processing

We process personal data for:

  • Provide SIM/eSIM recharge and activation services.
  • Manage billing, support and customer service.
  • Prevent fraud and comply with legal obligations.

Applied principles: purpose, necessity, minimization, and transparency.

Processes and purposes

Rights of data subjects (LGPD)

You can request a copy of the personal data we process about you and information about the processing.

Request the correction of inaccurate or incomplete data. Provide documentation to support the rectification.

You can request the deletion of your data when there is a legal basis for its retention. Legal exceptions apply.

Request data portability or restrict the use of your data when required by law or contract.

Retention periods

The following table summarizes typical retention periods:

Data type Purpose Period
Billing data Accounting and tax compliance 5 years
SIM activation records Support and fraud prevention 2 years
Support interactions Customer service 1 year
Consents Proof of authorization As long as necessary
Data retention

Security measures and data processors

We adopt technical and organizational measures, such as encryption in transit, internal access controls and retention policies. We collaborate with processors and subcontractors who meet our contractual requirements and the LGPD.

  • Role-based access
  • Incident log
  • Periodic security assessments
Security team

Request to exercise rights (Form)

Use the following form to request access, rectification, deletion, portability or another request related to your personal data. We will process the request in accordance with LGPD and legal deadlines.

We will handle requests based on LGPD. For complex cases we may require additional identity verification. If *** you are satisfied, you may file a complaint with the National Data Protection Authority (ANPD).

Jurisdiction and contact details

Responsible: SIMplifica
Address: Rua Domingos de Morais, 2562, São Paulo, 04020-004
Tel:+ (55) 374-20-56
DPO Email:dpo@portomovile.com

Applicable jurisdiction: Brazil, with reference to LGPD and competent courts according to contract and law.

SIMplifica office